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Shipping Policy

Last Updated: 29/03/2026

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1. Order Processing

All watches are carefully hand-assembled and prepared before dispatch.

  • Standard processing time: 4–6 business days

  • If additional parts need to be sourced externally: 7–10 business days

Processing times may vary depending on stock availability and order volume.

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2. Shipping Times

Estimated delivery times (after dispatch):

  • Australia: 7–14 business days

  • International: 10–22 business days

Shipping times are estimates only and may vary due to:

  • location

  • customs clearance

  • courier delays

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3. Shipping Costs

  • Shipping costs are calculated at checkout

  • Free shipping may be offered as part of promotions

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4. Tracking

Once your order has been dispatched:

  • A tracking number will be provided via email

  • Tracking updates may take several business days to appear

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5. Delays

We are not responsible for delays caused by:

  • shipping carriers

  • customs processing

  • incorrect shipping information provided by the customer

  • external or unforeseen circumstances

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6. Incorrect Address

Customers are responsible for entering accurate shipping details.

  • Orders sent to incorrect addresses are not our responsibility

  • Reshipping may require additional payment

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7. Lost or Stolen Packages

If a package is marked as delivered:

  • ICEMODZ Watches is not responsible for lost or stolen items

  • Customers must contact the courier directly

We will assist where possible but cannot guarantee replacements.

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8. Returns

We do not accept returns for change of mind.

Returns are only accepted if:

  • The item is damaged or defective

  • You contact us within 48 hours of delivery

  • You provide clear photo or video evidence

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9. Return Conditions

If a return is approved:

  • Item must be unused and in original condition

  • Original packaging must be included

  • Return shipping is the responsibility of the customer

We reserve the right to reject returns that do not meet these conditions.

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10. Refunds & Replacements

If approved, we will offer:

  • A replacement, or

  • A refund (at our discretion)

Refunds are processed within 5–10 business days to the original payment method.

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11. Customs & Duties

International customers may be required to pay:

  • customs duties

  • import taxes

These charges are the responsibility of the customer.

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12. Contact

For all shipping and return enquiries:

📧 icemodzteam@gmail.com

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