Last Updated: 29/03/2026

At IceModz Watches, each watch is carefully assembled and quality-checked before dispatch. By placing an order on icemodzwatches.com, you agree to the terms outlined below.

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1. Change of Mind

We do not offer refunds or returns for change of mind.

Please ensure you review product details carefully before purchasing.

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2. Damaged or Defective Items

If your item arrives damaged or defective:

• You must contact us within 48 hours of delivery

• Provide clear photos/videos of the issue

If approved, we will offer:

• A replacement, or

• A refund (at our discretion)

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3. Order Cancellations

• Orders can only be cancelled within 12 hours of purchase

• After this period, your order may already be processed and cannot be cancelled

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4. Returns (If Approved)

If a return is approved:

• Item must be unused and in original condition

• Must include original packaging

• Return shipping is the responsibility of the customer

We reserve the right to reject returns that do not meet these conditions.

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5. Refund Processing

• Refunds (if approved) will be processed within 5–10 business days

• Refunds will be issued to the original payment method

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6. Shipping Issues

We are not responsible for:

• Delays caused by shipping carriers

• Customs delays

• Incorrect addresses provided by the customer

If an order is lost in transit, contact us and we will assist in resolving the issue.

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7. Warranty Disclaimer

Our watches are custom-modified timepieces.

Normal wear and tear, accidental damage, or misuse are not covered.

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8. Fraud & Abuse

We reserve the right to:

• Refuse refunds if abuse of policy is detected

• Deny claims without sufficient evidence

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9. Contact

For all refund or return requests:

📧 icemodzteam@gmail.com